Diamond Logistics Order Fulfilment

ProSKU WMS Cloud Adds Sparkle to Diamond Fulfilment Operation


Diamond Logistics was founded in 1992 to help SMEs with their storage and delivery needs. It builds bespoke logistics solutions ensuring deliveries get where they are needed and manages more than 1,000 clients. The company uses ProSKU WMS Cloud to manage fulfilment operations within its fast growing, franchised network across the UK.

Diamond Logistics achieved a listing on the prestigious Virgin ‘Fast Track 100’ list of rapidly growing businesses. It operates from over 30 UK sites and provide a range of logistics services including same day courier, overnight and international delivery. It now also offers storage and fulfilment facilities as part of a total managed client service.

Diamond Logistics’ HQ is based in Guildford, Surrey UK where as well as delivery services it supports a storage and fulfilment operation for around a dozen clients. Its existing franchisee network is progressively introducing fulfilment services to its existing client base, to extend the group’s overall capability.

The ProSKU WMS Cloud SaaS system was initially trialled by Diamond at their Guildford site before going live. Diamond was looking for a capable WMS system to meet a range of needs, especially one that would be easy to use in their fast moving environment. To achieve a close fit to their process, the company worked closely with the ProSKU technical team during the trial period to identify a number of enhancements that were then added to the standard system.

The system is operational at the Guildford site and handles a growing volume of fulfilment orders, mostly involving item-picked products. Orders are imported directly into ProSKU WMS Cloud using the system’s standard API functionality. This functionality allows Diamond to integrate its online trading customers’ shopping cart and eCommerce solutions with ProSKU WMS Cloud so that orders can be transferred directly for picking and despatch.

To achieve optimum efficiency Diamond uses handheld scanning devices in the picking process in order to verify products and capture serial numbers. After orders are assembled for despatch a simple barcode scan allows ProSKU WMS Cloud to send a message to Diamond Logistics’ delivery management system via API. This returns an instant instruction for ProSKU WMS Cloud to generate consignment labels for the selected carriers.

Having proved its worth in their busiest site, ProSKU WMS Cloud is being rolled out for use by existing franchisees. New franchisee branches automatically have access to the system as part of the Diamond IT suite. This will enable them to attract and successfully manage fulfilment customer business, helping them to expand and prosper as part of a successful group.

Diamond Logistics continues to disrupt the logistics industry by applying years of experience and technical innovation across its operations.